Privacy Policy

This Privacy Policy explains how Sweetsino collects, uses and protects personal information when you use our website and services. We take your privacy seriously and set out below the kinds of information we hold, how we use it, who we may share it with and the rights you have in relation to your data.

Types of data we collect

We collect a range of information to provide accounts, process payments and keep our services secure. This includes personal details you give us, technical data from your device and records of your activity on our site.

Personal data

Personal data includes name, date of birth, contact details (email, phone, postal address), ID documents submitted for verification, and payment details required to process deposits and withdrawals. We also record account preferences and communications you send to us.

Technical data

Technical data includes IP address, device and browser type, operating system, log files and connection details. We collect this to diagnose issues, improve performance and enforce location and access restrictions where required.

Transactional data

Transactional data covers deposits, withdrawals, bets, wins, losses, rewards and other activity in your account. We retain transaction histories for customer service, security checks and to meet our record-keeping obligations.

How we use your information

We use your information to create and manage your account, process payments, verify identity, provide customer support and maintain security. We may use anonymised data for analytics and service improvement. Where permitted, we may contact you about important updates and service information.

Data protection practices

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or destruction. Access to personal information is limited to authorised staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to make our site work, remember preferences and provide personalised content. Some cookies are essential for functionality, while others help with analytics and marketing. You can manage cookie preferences via your browser or the cookie settings on our site.

Your rights

You have rights in relation to your personal data, including the right to access, correct, restrict or delete information we hold about you, and the right to object to certain processing. Where applicable, you may request a copy of your data in a portable format.

Access, correction and deletion

To access, update or request deletion of your personal data, contact our privacy team. We will respond to verifiable requests and may need to retain certain information where required for legal or regulatory reasons.

Information sharing and third parties

We may share information with payment processors, identity verification providers, regulatory bodies and trusted third-party service providers who support our operations. We require such partners to protect your data and only process it for agreed purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on our site with the updated date. Please check back regularly to stay informed about how we handle your information.

Contact

If you have questions or a privacy request, please contact [email protected].